Course Title: B. Voc. in Customer Relationship Management (Click here)
Semester: First
|
S. No.
|
Paper Title
|
Paper Category
|
Credits
|
Total Credits
|
EoSE Duration
|
|
Theory
|
Practical
|
Self/ project/ Industry
|
T
|
P
|
S
|
|
1
|
Inter-Personal Communication Skills
|
SC
|
2
|
2
|
|
4
|
3
|
4
|
|
|
2
|
Architecture of CRM Systems
|
SC
|
2
|
2
|
|
4
|
3
|
4
|
|
|
3
|
Basic Computer Skills
|
SC
|
2
|
2
|
|
4
|
3
|
4
|
|
|
4
|
Introduction to CRM
|
SC
|
2
|
2
|
|
4
|
3
|
4
|
|
|
5
|
Training/ Internship/ Seminar/ Mini-Project
|
SC
|
0
|
2
|
|
2
|
-
|
4
|
|
Semester: Second
|
S. No.
|
Paper Title
|
Paper Category
|
Credits
|
Total Credits
|
EoSE Duration
|
|
Theory
|
Practical
|
Self/ project/ Industry
|
T
|
P
|
S
|
|
1
|
Professional Conduct and OHS
|
|
2
|
3
|
|
4
|
|
|
|
|
2
|
Consumer Behaviour
|
|
2
|
3
|
|
4
|
|
|
|
|
3
|
CRM- Case Studies
|
|
2
|
3
|
|
4
|
|
|
|
|
4
|
E- Business
|
|
2
|
3
|
|
4
|
|
|
|
|
5
|
Training/ Internship/ Seminar/ Mini-Project
|
|
0
|
3
|
|
2
|
|
|
|