Course Title: B. Voc. in Customer Relationship Management
Semester: Second
S. No.
|
Paper Title
|
Paper Category
|
Credits
|
Total Credits
|
EoSE Duration
|
Theory
|
Practical
|
Self/ project/ Industry
|
T
|
P
|
S
|
1
|
Professional Conduct and OHS
|
|
2
|
2
|
|
4
|
|
|
|
2
|
Consumer Behaviour
|
|
2
|
2
|
|
4
|
|
|
|
3
|
CRM- Case Studies
|
|
2
|
2
|
|
4
|
|
|
|
4
|
E- Business
|
|
2
|
2
|
|
4
|
|
|
|
5
|
Training/ Internship/ Seminar/ Mini-Project
|
|
0
|
2
|
|
2
|
|
|
|